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Privacy Policy

Effective Date: 21st Oct 2025

Last updated: 21st Oct 2025

 

At NeuraLake Technologies FZ-LLC (“we”, “our”, or “NeuraLake”), we are committed to protecting your privacy and ensuring that your personal and business information is handled safely and responsibly.

This Privacy Policy explains what data we collect, how we use it, and the steps we take to safeguard your information. By using the NeuraLake platform, you agree to the collection and use of your data as described below.

 

 

 

1. Information We Collect

 

 

We collect the following types of personal and business information when you interact with NeuraLake:

 

1.1 Account Information:

First name, last name, email address, and password (securely hashed).

 

1.2 Organization Information:

Legal name, business nature, industry, country of operation.

 

1.3 AI Agent Information:

Documents and data uploaded by users for training their AI agents. Users are responsible for ensuring ownership and accuracy of these materials.

 

1.4 Chat Data:

Conversations between AI agents and users (including testing and live customer interactions) are stored to improve accuracy, maintain service quality, and support troubleshooting.

 

1.5 Lead, Inquiry, and Engagement Data:

Depending on configuration, your AI agent may collect details such as names, contact information, and inquiry details from public users during lead generation or support interactions.

 

Note: We do not currently collect payment data. If payment features are introduced, this policy will be updated accordingly.

 

 

 

2. How We Use Your Information

 

 

We use the data we collect for the following purposes:

 

  • To create and manage your account and organization.

  • To enable AI agent setup, training, and customization.

  • To provide, maintain, and improve our services.

  • To communicate product updates, security alerts, and support information.

  • To comply with legal obligations and prevent misuse of the platform.

 

 

 

 

3. Third-Party Services

 

 

We use trusted third-party providers for hosting, AI processing, and related infrastructure. These providers may temporarily access data only to perform specific functions and are bound by their own privacy and security obligations.

We encourage reviewing their privacy policies, including those of providers such as Google Cloud, Firebase, and OpenAI (if applicable).

 

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4. Managed Service Access and Support

 

 

NeuraLake operates as a managed AI service, which means our team may access your organization’s workspace or AI agent configuration solely for the purpose of setup, training, testing, troubleshooting, and providing technical support.

This access is limited to authorized personnel under confidentiality obligations and is used only to ensure the smooth functioning of your organization’s AI agent.

 

We do not access or use your organization’s data, uploaded documents, or customer conversations for any purpose other than providing managed support or improving the platform’s reliability.

All such access is logged and handled in compliance with our internal security protocols.

 

 

5. Data Retention

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  • Knowledge Documents: You may delete uploaded documents at any time.

  • Account, Agent, and Engagement Data: At this time, full account deletion is not available. Data is retained as long as necessary to provide our services or comply with legal requirements.

    When account deletion functionality becomes available, users will be notified and this policy will be updated accordingly.

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6. User Rights

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You have the following rights regarding your information:

 

  • Access: View information associated with your account and organization.

  • Correction: Update or modify your details within your dashboard.

  • Deletion: Delete uploaded knowledge documents. (Full account deletion not yet supported.)

  • Restriction: Request limited use of your data under specific conditions.

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We do not currently support automated data portability.

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7. Data Security

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We use a combination of technical and organizational measures — including encryption, authentication controls, and Firebase database rules — to safeguard your information.

While we follow industry-standard practices, no system is completely secure. We continually monitor and update our security protocols to reduce risks.

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8. International Data Transfers

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Our service providers may process or store data in multiple regions, including the United States, Europe, and the United Arab Emirates.

We ensure that all such transfers comply with applicable international data protection laws, including GDPR-aligned standards where relevant.

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9. Children’s Privacy

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NeuraLake is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors. If you believe a minor has provided personal information, please contact us immediately so we can delete it.

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10. Updates to This Policy

 

 

We may update this Privacy Policy from time to time to reflect product, legal, or operational changes.

The “Effective Date” will indicate when the latest update was made. Continued use of the platform after updates constitutes acceptance of the revised policy.

 

 

 

11. Contact Us

 

 

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

 

Email: hello@neuralake.ai

Website: www.neuralake.ai

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